This Vendor Terms of Service (“Agreement”) constitutes a legally binding contract between Klyro Solutions F.Z.E(“Klyro”, “we”, “us”, “our”) and you, the independent service provider (“Vendor”, “you”, “your”).
By registering on the Klyro platform (including any website, app, dashboard, or digital interface), you agree to be appointed as a non-exclusive Vendor offering services to Hosts through Klyro’s technology-enabled digital marketplace.
Nothing in this Agreement creates a partnership, employment, agency, or joint venture relationship.
2.1 Legal Authorization
Klyro may request documentation at any time and may suspend or terminate accounts for non-compliance.
2.2 Workforce Compliance
Vendors are solely responsible for visas, payroll, gratuity, insurance, and compliance with UAE labour and immigration laws.
2.3 Insurance Obligations
Klyro’s AI system (RYO) operates on an “as-is” basis and provides decision-support only. Klyro does not guarantee matches, volume, availability, or outcomes.
Any bid submitted constitutes a firm and binding offer. Once accepted and paid, the Vendor is legally obligated to deliver the services.
Prices must be all-inclusive. No on-site price changes are permitted unless approved and recorded within the platform.
Klyro charges a 10% platform commission on the total booking value.
Vendors are solely responsible for VAT registration, calculation, filing, and payment with the Federal Tax Authority.
Payments are held in escrow and released within 5–7 business days after event completion and confirmation.
Vendors shall not engage Hosts outside the platform for 24 months from first introduction.
Breach may result in penalties of AED 25,000 or 30% of off-platform contract value, account termination, and legal recovery.
Vendors are responsible for cancellations, no-shows, and service failures. Force majeure events must be promptly notified.
Hosts may rate Vendors post-event. Repeated poor ratings or misconduct may result in suspension or termination.
Vendors retain ownership of their IP while granting Klyro a non-exclusive licence to display listings and anonymised data.
Vendor data is processed per Klyro’s Privacy Policy. Confidential information must not be misused.
Subcontracting is permitted only if all legal and visa requirements are met. Vendor remains fully liable.
Klyro may suspend or terminate Vendor accounts for breaches, fraud, or legal violations.
Vendors agree to indemnify Klyro against claims arising from service delivery, injuries, or regulatory breaches.
Klyro is not liable for service failures, event outcomes, or indirect damages. Total liability is capped at the platform fees earned for the relevant booking.
This Agreement is governed by the laws of the Dubai International Financial Centre (DIFC). Disputes shall be resolved through DIFC Courts or SCT.
Acceptance occurs via checkbox consent during signup. Continued use of the platform constitutes acceptance of updates.
